When your agent reports a problem
If something breaks, your agent tells our technical team itself and lets you know when it’s fixed.
Updated 11 October 2026
If one of your agent's tools fails, or something that should work doesn't, the agent reports it to the Epicurus technical team straight away, without you having to ask.
- It tells you it has reported the problem, with a reference.
- Our team is alerted immediately and reminded until it is fixed.
- When it is fixed, you get a notification and an email saying so, and you can try again.
You can still raise a ticket yourself at any time from the Customer centre.
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