Help centre › Team, roles & security
Agent names, voices and roles
Set each person’s agent name and voice, lock the company name, and let directors choose their own.
Updated 11 October 2026
Company default
In Settings › Branding, set your agent's name and voice. Everyone's agent uses these unless they are changed.
Tick Lock this name for everyone to make everyone use the company name, for example "Ava".
Each person's agent
Admins can open a person in Settings › Team and use Agent name & voice to give that person's agent its own name, voice and accent. Leave it blank to use the company default. You'll see Saved when it's done.
If the name isn't locked, people can also change their own agent's name in their profile.
Who can change their agent's name when it's locked
- Staff roles such as Team Member or Sales Rep get the locked company name and can't change it.
- Director and Executive roles can still choose their own agent name.
- Owners and super admins can always choose their own.
You can give any custom role the permission Choose their own agent name, even when Branding locks it.
Director and Executive roles
- Director: manage team members and locations, see everyone's contacts and reports, and choose their own agent name.
- Executive: see everyone's contacts and choose their own agent name.