Use the inbox

Read and reply to emails, texts and calls, assign conversations and leave internal comments.

Updated 10 October 2026

Find conversations

Open Inbox from the side menu. The left column lists your mailboxes and channels (email, SMS, WhatsApp, calls). Select a conversation to read it.

Reply

Choose Email, SMS or WhatsApp, write your message and press Send. Emails show ✓ Sent, ✓ Delivered, opened and clicked status.

Comment privately

Choose Comment to leave a note for your team. 🔒 Only your team can see comments.

Close and reopen

Press Close conversation when it's dealt with, and Reopen if it comes back.

Flag, pin and delete

Hover over a conversation (or right-click it) to Flag, Pin or Delete it. Flagged conversations get a red flag by the time, a red line down the left and a light yellow shade. Pinned conversations show an orange pin. Deleted conversations go to the Deleted folder, where you can restore them.

Right-click a conversation for Open, Open in new tab, Reply, Reply all, Forward, Mark as unread or Mark as read, Flag, Pin, Assign to me, Close, Copy link and Delete. Copy link copies a direct link to the conversation so you can share it with a teammate.

Reply all, forward, Cc and Bcc

When you open an email from your connected mailbox, the top right shows Reply, Reply all, Forward and a bin. The header shows who it was sent To and who was Cc'd. In the reply box, click Cc or Bcc to open each line separately. As you type a name or email, Epicurus Pro suggests people from your contacts first, then people who have emailed you. Use the arrow keys and Enter or Tab to pick one.

Attachments

Conversations with an attachment show a paperclip next to the time.

Was this helpful?

ContactsManage your organisation's shared address book and contact details.Connect your Microsoft 365 or Google mailboxSend from your own address and get replies back onto the contact.My tasksEverything waiting for you, in one list.Choose your email notificationsTurn emails on or off, or get a daily digest.