Your own phone and SMS number
Give each person their own mobile number for calls and texts from the agent.
Updated 11 October 2026
Each person can have their own mobile number. Calls and texts the agent makes for them come from that number, and replies come back to them.
Give someone a number (admins)
- Open Settings › Team and choose the person.
- Under Phone & SMS number, pick a number.
- You'll see a processing message, then a green tick when the number is ready.
The same number is used for calls and SMS. You can move a number to someone else, or release it, which can't be undone.
See Set up calling for how calling is switched on for your account.
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